Privacy Policy

At Cemre Home Health Services, we take the security of your personal data seriously. This page explains what information we collect through our website and appointment process, why we use it, and how we protect it. For how we process personal data under Turkey's data protection law (KVKK), please also see our KVKK Disclosure.

Data Controller

Cemre Home Health Services is the data controller for the personal data collected on this site. You can reach us at Beşiktaş, İstanbul, by phone at 0 (541) 112 85 70, or by email at info@istanbulevdeserumhizmetleri.com.

Information We Collect

Through our appointment, contact, and review forms, we process information such as your full name, phone number, email, district, and request details. When you submit a form, we briefly log your IP address to prevent abuse. If you arrive via an ad campaign, we may also process technical campaign data (such as UTM parameters).

Purposes of Use

We use the information we collect to plan your appointment, contact you, evaluate your request, keep our forms secure against spam and abuse, and measure the performance of our advertising campaigns. Your data is not used beyond these stated purposes.

Sharing With Third Parties

We do not share your data with third parties except where legally required. To the extent necessary to run the service, we rely on a limited set of providers: our website hosting provider, a notification service that instantly relays new appointment/message alerts to our team, and — where used — measurement tools such as Google Analytics and Google Ads. These providers process your data solely to provide services to us.

Retention Period

Your personal data is retained only for as long as necessary to deliver the service and meet any applicable legal obligations, after which it is deleted, destroyed, or anonymized.

Data Security

We take reasonable technical and administrative measures to protect your personal data from unauthorized access; passwords are stored using irreversible encryption and form submissions are transmitted over a secure connection.

Cookies

Our site may use cookies and similar technologies (e.g. Google Analytics, Google Ads) to improve user experience and measure ad performance. You can manage or disable cookies through your browser settings.

Your Rights

For the full list of your rights under Turkey's KVKK, please see our KVKK Disclosure page.

Contact

For questions about our privacy policy, reach us at info@istanbulevdeserumhizmetleri.com.